Frequently Asked Questions
How do I book?
Once you have decided on a picnic style, simply email firstname.lastname@example.org with your preferred event date, time, location and the number of guests and we will let you know whether we have availability. If we do, we will send you our booking form. Simply fill out the booking form, pay your 50% and your event is secured. The balance of payment along with the security damages deposit is due 7 days before your picnic.
How far in advance do I need to book?
We typically require a minimum of two week notice for a booking, however please note that our calendar starts to fill up months in advance so early booking is recommended. Depending on availability, we may be able to accommodate last minute bookings.
*Last minute bookings scheduled with less than 3 days notice will have an additional $30 Rush Fee
Do you travel outside of Fresno, CA?
There is a travel fee dependent on the distance/travel time. Contact us for more information!
Do your picnic settings include food?
Our picnics do not come with food.
We made this decision to give you maximum flexibility in the type food you serve for your event and also, anything meat and cheese related, leaving that to the licensed professionals!
Whats your maximum number of guests?
We can accommodate up to 32-40 people at any one time. (For larger groups contact us for more information! )
How long is my booking for?
Your package fee is for a 2 hour booking, however you can book for additional time at $40 per hour, arranged upon booking or three days before the event, pending availability*.
Can we use your picnic set ups for more than the set time-slot?
Yes, we are happy to allow you to use the setting for a longer period if availability permits, this must be arranged with us in advance. Please note that a fee may be applicable depending on the amount of additional time required.
Can I choose my colors?
Of course, we want this to be perfectly perfect for you and what you love.
(Limited to colors we will reuse for other themes)
However please be aware that with the exception of our add-ons, you are unable to select which equipment forms part of your booking. If you find something you just HAVE TO HAVE, you can request and we will do our best to accommodate.
Are there specific locations for your picnic set ups?
Our picnics can be set up anywhere around Fresno/Clovis, whether it be a private location (e.x. your house or backyard) or a public location (e.x. a park). Our most popular park is Woodward Park as this parks is large, beautiful and well shaded. You will not need a permit to have one of our standard picnics set up in these parks (for under 50 guests), nor any park that falls under the City of Fresno Council rules. For a list of City of Fresno parks and gardens, feel free to visit the City of Fresno website.
What happens if it rains on the day of my event?
Unfortunately, we cannot refund bookings on the basis of bad weather so please check the forecast in advance. If you have already booked and later discover it is going to rain, we will always try to accommodate last minute location changes (e.g. to a sheltered area/indoor location).
We understand things happen, and we just have to roll with the punches. If the weather Gods aren't looking out for you, either party can change the date or location of the booking with 4 days notice. If you do choose to change the location please just be aware that you are responsible for finding your new digs yourself. With multiple bookings occurring in a weekend, we'd find ourselves in a bit of a spin if we had to find new locations for all of you! Change in dates will be pending availability.
Are there any delivery fees?
While delivery is included in the booking price as part of the set up and pack down, we do require a delivery fee for events that take place approximately 15 miles outside of downtown Fresno.
Please email us for more information.
Do you do gift vouchers?
We certainly do! Gift vouchers can be purchased for any dollar value over $50. Purchasers will receive a digital gift voucher to gift to the recipient. Send us an email to order your gift certificate!
I'm running late!
We know life sometimes gets away from us, so we will hold your booking for 15 mins from the commencement time. After this time, unfortunately we are unable to hold this any longer, and your booking will be packed down. Why? Because chances are we're leaving your set up to do another, and if you run late, we run late, and the next booking also runs late!
My numbers changed, now what?
Unfortunately we can't reduce your package size once you've paid your deposit. Why? because we're often fully booked and turning bookings away, and if every booking reduced their numbers, that's a whole lotta people that could have locked a booking in but didn't. Once your booking is secured, the wheels are also set in motion, with staff rostered on based on the amount of time your set up is due to take and decor designated to your booking. If you need to increase your package, we will do our best to accommodate subject to equipment availability.
Please reach out if you have more question that weren't included or addressed in the information provided.